Terms of Service

1. Agreement to Terms

By accessing or using FieldCommerce ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

FieldCommerce is a field service management platform that provides:

• Scheduling and route optimization tools
• Customer relationship management features
• Invoicing and payment processing
• Business analytics and reporting
• Mobile applications and integrations

We reserve the right to modify, suspend, or discontinue the Service at any time with or without notice.

3. User Accounts

Account Creation

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Account Termination

We may terminate or suspend your account at any time for:

• Violation of these Terms
• Non-payment of fees
• Inactivity for an extended period
• Other reasons at our sole discretion

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to systems
• Use the Service for illegal or unauthorized purposes
• Impersonate others or provide false information
• Distribute spam, malware, or malicious code

5. Payment Terms

Subscription Fees

Paid plans require payment of subscription fees. You agree to:

• Pay all fees as described in your chosen plan
• Provide accurate billing information
• Pay fees in advance on a monthly or annual basis
• Accept automatic renewal of subscriptions

Refunds

Refunds are provided according to our refund policy:

• 30-day money-back guarantee for new subscriptions
• Pro-rated refunds for annual plans cancelled within 30 days
• No refunds for monthly plans or usage-based fees
• Refunds processed to original payment method within 5-10 business days

6. Intellectual Property

Our Rights

FieldCommerce and its content are protected by intellectual property laws. We retain all rights in:

• The Service software and technology
• Trademarks, logos, and brand materials
• Documentation and user interfaces
• Proprietary algorithms and methodologies

Your Content

You retain ownership of content you upload to the Service. By using the Service, you grant us a limited license to:

• Store, process, and display your content
• Provide the Service features and functionality
• Create backups and ensure data availability
• Improve our Service (with aggregated, anonymized data)

7. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using the Service, you consent to our privacy practices.

You are responsible for obtaining necessary consents from your customers for data you collect and process using our Service.

8. Service Availability

We strive to maintain high availability but cannot guarantee uninterrupted service. The Service may be unavailable due to:

• Scheduled maintenance and updates
• Emergency maintenance or repairs
• Third-party service provider issues
• Force majeure events

We aim for 99.9% uptime and will provide advance notice of scheduled maintenance when possible.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, INCLUDING:

• MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT AND TITLE
• ACCURACY, RELIABILITY, OR COMPLETENESS
• UNINTERRUPTED OR ERROR-FREE OPERATION

We do not warrant that the Service will meet your specific requirements or be compatible with all systems.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRIOR TO THE CLAIM
• WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
• WE SHALL NOT BE LIABLE FOR LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES
• THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of applicable laws
• Your content or data
• Your infringement of third-party rights

12. Dispute Resolution

Governing Law

These Terms shall be governed by the laws of the State of California, without regard to conflict of law principles.

Arbitration

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration, except for:

• Claims for intellectual property infringement
• Claims under $10,000
• Claims that cannot be arbitrated under applicable law

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Displaying notices in the Service

Continued use of the Service after changes constitutes acceptance of the new Terms.

14. General Provisions

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and FieldCommerce.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

15. Contact Information

If you have questions about these Terms of Service, please contact us: