Privacy Policy

1. Information We Collect

Personal Information

When you use FieldCommerce, we may collect the following types of personal information:

• Contact information (name, email address, phone number)
• Business information (company name, business type, address)
• Account credentials and profile information
• Payment and billing information
• Customer data you input into our system

Usage Data

We automatically collect information about how you use our service:

• Log data (IP addresses, browser type, device information)
• Usage analytics (features used, time spent, performance metrics)
• Location data (if you enable location services)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our field service management platform
• Process payments and manage your account
• Communicate with you about our services, updates, and support
• Analyze usage patterns to enhance user experience
• Ensure security and prevent fraud
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Information Sharing

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who help us operate our business (payment processors, cloud hosting, analytics)
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law, regulation, or legal process
• Protection: To protect our rights, property, or safety, or that of our users
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no internet transmission is completely secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide you services
• Required by law or regulation
• Necessary for legitimate business purposes

When we delete your information, we do so in a secure manner.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@fieldcommerce.ai.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze website usage and performance
• Provide personalized content and advertising
• Enable social media features

You can control cookie preferences through your browser settings.

8. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Certification schemes

10. Children's Privacy

FieldCommerce is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our application

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.

Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information:

• Identifiers: Email address, IP address
• Internet activity: Pages visited, browser type, device information, usage analytics (via Google Tag Manager)
• Commercial information: Interest in our services (email signups)

We collect this information for business purposes: providing our services, communicating with prospective customers, and analyzing how our website is used.

Third Parties We Share With

• Google (via Google Tag Manager): Website analytics and performance data
• Loops.so: Email address and interest data for marketing communications

Your California Rights

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete: Request deletion of personal information we have collected from you (subject to certain exceptions)
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information. We do not sell your personal information. To opt out of data sharing for analytics purposes, contact us below.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights
• Right to Limit Use of Sensitive Personal Information: We do not collect sensitive personal information as defined under CPRA

How to Submit a Request

To exercise your California privacy rights, submit a verifiable consumer request to privacy@fieldcommerce.ai. We will respond within 45 days. We may extend this period by an additional 45 days when reasonably necessary, and will notify you of any such extension.

You may also designate an authorized agent to make a request on your behalf. We will require written proof of authorization.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: